Branch Operations Manager/Strategy Support Executive

Job Summary

The Branch Operations Manager/Strategy Support Executive is responsible for overseeing and optimizing the daily operations of AIICO Insurance branches, ensuring efficiency, compliance, and high-quality service delivery. This role involves managing staff, optimizing operational processes, and implementing strategic initiatives to drive branch performance and support overall company goals. The manager will also be responsible for management information system development, analyzing branch performance metrics, financial targets, identifying areas for improvement, and ensuring alignment with corporate policies and objectives. The role also involves contributing to the development, execution, and monitoring of corporate strategies, assisting in market research, data analysis, and cross-functional coordination to ensure strategic alignment with business objectives.

Job Details

BRANCH OPERATIONS MANAGEMENT

• Serve as the Chief Liaison Officer and Coordinator for operational effectiveness and efficiency in branches with the centralized functions and Strategic Business Units (SBUs). 
• Develop and implement operational policies, processes, and procedures to enhance productivity, quality, and customer satisfaction in branches.
• Monitor branch-level costs, and budgets, and take corrective actions as needed.
• Analyze branch data and key performance indicators (KPIs) to identify areas for improvement and implement solutions.
• Coordinate with the SBUs, Branch Managers and Corporate Office on strategic planning, branding, and branch office workspace planning, standardization and management.
• Serve as the primary point of contact for branch-level administrative services and other external stakeholders.
• Ensure compliance with all relevant regulations (e.g., business tax, development fees, etc.) that would impact on branch operations.
• Collaborate with branch managers and corporate leadership to share best practices and drive continuous improvement in branches.
• Collaborate with the Information Technology function to ensure smooth operational activities in branches.
• Collaborate with Estate and Facility Management to manage the process of siting branch’s, opening branches and ensuring appropriate approval is obtained before opening of branches.
• Manage the process of closing of branches and coordinating with the Estate and Facility Management to ensure company’s assets are transfer to the designated branches or locations.

STRATEGIC PLANNING AND IMPLEMENTATION

• Collaborate with Strategy function and Strategy Business Units (SBUs) to develop and execute branch-specific strategies in alignment with overall company goals and objectives.
• Collaborate with Digital Marketing and Communication function to ensure workspace standardization is maintained in all business locations.
• Collaborate with Assurance functions (i.e., Enterprise Risk Management, Internal Audit, Internal Control, Compliance function and Financial Control) to identify opportunities for growth and improvement within the branch operations.
• Collaborate with Information Technology function to identify, implement new technologies and processes to enhance operational efficiency and customer service.

PERFORMANCE ANALYSIS AND REPORTING

• Analyze branch performance metrics and prepare regular reports for senior management.
• Report on a periodical basis the operational activities and challenges to the Executive Management through the Directorate the function will be established.
• Identify trends, risks, and opportunities, and develop action plans to address them.
• Monitor key performance indicators (KPIs) and adjust strategies as needed to achieve targets.

STAFF MANAGEMENT AND DEVELOPMENT

• Collaborate with Human Capital and SBUs to speed the recruitment process for vacant positions in branches, train, fostering a positive and productive work environment.
• Collaborate with Human Capital to conduct regular performance evaluations, provide feedback, and implement training programs to enhance branch staff skills.
• Promote a culture of continuous improvement and professional development.

RISK MANAGEMENT

• Identify and mitigate operational risks within the branch.
• Ensure all branch activities comply with company policies, legal requirements, and industry regulations.
• Develop and implement risk management strategies to protect the company’s interests.

COORDINATION AND COLLABORATION

• Work closely with other branches and departments to ensure consistency and alignment of operations.
• Participate in regional and corporate meetings to share insights and best practices.
• Support cross-functional initiatives and projects as needed.

STRATEGY SUPPORT

STRATEGY DEVELOPMENT & EXECUTION SUPPORT

• Collaborate with senior management and business units to assist in formulating short- and long-term corporate strategies.
• Provide support in the development of business models and strategic initiatives that drive organizational growth and competitive advantage.
• Coordinate the execution of strategic plans, ensuring cross-functional alignment and timely delivery of objectives.

MARKET RESEARCH & COMPETITIVE ANALYSIS

• Conduct in-depth market research to identify trends, opportunities, risks, and competitive dynamics.
• Analyze industry data and competitor performance to provide actionable insights that support decision-making.
• Develop comprehensive reports and presentations for senior leadership, translating research findings into strategic recommendations.

FINANCIAL MODELLING & BUSINESS ANALYSIS

• Perform financial analysis, cost-benefit assessments, and ROI calculations for strategic initiatives, mergers, acquisitions, and investments.
• Assist in building financial models to support strategic planning, forecasting, and resource allocation.
• Track key performance indicators (KPIs) and provide detailed reports to measure the success of strategic initiatives.

STAKEHOLDER COLLABORATION & COMMUNICATION

• Work closely with cross-functional teams to ensure smooth implementation of strategies across the organization.
• Facilitate meetings, workshops, and strategic discussions, ensuring clarity in objectives and actionable outcomes.
• Communicate effectively with internal and external stakeholders to gather feedback and align expectations with strategic goals.

OPTIMIZATION

• Manage and maintain internal systems to track progress to annual organizational and strategic goals.
• Support and triage cross functional workflows to help ensure clear priorities, ownership, stakeholder engagement, and agile decision making.
• In the event of capacity gaps, provide support to meet critical needs, smooth transitions, and keep our organization and goals on track.
• Support the creation and implementation of systems and processes to strengthen organizational leadership and cross functional collaboration.

Requirements

• Bachelor’s degree in insurance, Business Administration, Finance, or a related field. A Master’s degree is a plus.
• Professional certification is mandatory.
• Minimum of 5-7 years of experience in branch operations management, preferably in the insurance industry.
• Proven track record of successfully managing branch operations and achieving performance targets.
• Strong knowledge of insurance products, services, and industry regulations.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work independently and make strategic decisions.
• Strong customer service orientation and problem-solving skills.

Benefits

Thrive Professionally and Personally at AIICO Insurance Plc.

At AIICO Insurance Plc., we believe in fostering an environment where individuals excel, both personally and professionally. We offer a comprehensive employee value proposition designed to empower you, support your well-being, and fuel your career aspirations.

We offer:

Stress-Free Work-Life: Hybrid work schedules, competitive leave, and reliable transportation.

Holistic Wellbeing: Health & and wellness programs, and subsidized gym memberships.

Grow with Us: Sponsorship for professional certifications, coaching, learning and development opportunities, and more.

At AIICO, we recognize that our employees are our greatest asset. We are committed to fostering a supportive culture where you feel valued, respected, and empowered to achieve your full potential. 

Join us and embark on a rewarding career journey that makes a difference.

About Company

AIICO Insurance Plc

https://aiicoinsuranceplc.seamlesshiring.com

AIICO Insurance Established in 1963, AIICO Insurance Plc (NSE Ticker: “AIICO”) is a financial services group with market-leading positions in its key business lines; Insurance, Health Maintenance and Asset Management. Background AIICO commenced operations in Nigeria in 1963 as an Agency office of American Life Insurance Company (“ALICO”) – at the time, a subsidiary of American International Group (“AIG”). The Company was incorporated, registered and licensed in Nigeria as American Life Insurance Company Limited – as a wholly owned subsidiary of ALICO/AIG – in 1970 – to offer Life and insurance services. The Company was renamed American International Insurance Company Limited (“AIICO”) upon the acquisition of a 60% stake by the Federal Government of Nigeria, and later listed on the Nigerian Stock Exchange in 1990, after which both shareholders – the Federal Government of Nigeria and AIG divested. 1. Life and general insurance are strategic business divisions within AIICO. 2. AIICO Capital Limited – a subsidiary of AIICO providing asset management services for AIICO and 3rd parties. 3. AIICO Multishield Limited – a leading health maintenance organisation. Following the insurance industry's consolidation in 2007, the Company acquired NFI Insurance PLC and Lamda Insurance Company Limited (both cumulatively accounting for less than 30% of AIICO's pre-acquisition gross premiums). The Company subsequently re-certified as both a General Insurance and Life Assurance Company – taking advantage of its legacy, brand, franchise and strong retail distribution network to grow a leading General Insurance business.