Expires 2 weeks from now
Benefits and Claims Officer
Risk Management
full-time
| Executive
Lagos,
Lagos
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Job Summary
The benefits and claims officer will serve a critical role in ensuring customer satisfaction, protecting the company financially through accurate benefits and claim assessment (Loan, Partial Maturity, Surrender, Partial withdrawal, Death claim), effective communication, fraud prevention and compliance.
Job Details
- Documentation & Calculation: Computing benefit amounts, partial withdrawals, or maturities, and maintaining records or using tools like computations.
- Client Communication: Notifying policyholders or beneficiaries of claim status, requesting missing documents, and explaining claim decisions.
- Claim Processing: Reviewing application forms and verifying that all submitted documents (such as medical records or death certificates) meet company checklists.
- Compliance & Reporting: Ensuring payments are completed within regulatory timeframes (e.g., AIICO Insurance Plc enforces standard claims processing benchmarks). Preparing weekly or monthly reports/transaction reports and managing regulatory data.
- Analytical/Effective communication: Ability to communicate effectively, analyze surrender/loan computation, and be able to interpret it.
Requirements
- B.Sc. in Insurance, Finance, Business Administration or any related field.
- Minimum of 3 years relevant experience.
- CIIN certification will be an added advantage.
Benefits
Thrive Professionally and Personally at AIICO Insurance Plc.
At AIICO Insurance Plc., we believe in fostering an environment where individuals excel, both personally and professionally. We offer a comprehensive employee value proposition designed to empower you, support your well-being, and fuel your career aspirations.
We offer:
Stress-Free Work-Life: Hybrid work schedules, competitive leave, and reliable transportation.
Holistic Wellbeing: Health & and wellness programs, and subsidized gym memberships.
Grow with Us: Sponsorship for professional certifications, coaching, learning and development opportunities, and more.
At AIICO, we recognize that our employees are our greatest asset. We are committed to fostering a supportive culture where you feel valued, respected, and empowered to achieve your full potential.
Join us and embark on a rewarding career journey that makes a difference.
About Company
AIICO Insurance Plc
AIICO Insurance Established in 1963, AIICO Insurance Plc (NSE Ticker: “AIICO”) is a financial services group with market-leading positions in its key business lines; Insurance, Health Maintenance and Asset Management. Background AIICO commenced operations in Nigeria in 1963 as an Agency office of American Life Insurance Company (“ALICO”) – at the time, a subsidiary of American International Group (“AIG”). The Company was incorporated, registered and licensed in Nigeria as American Life Insurance Company Limited – as a wholly owned subsidiary of ALICO/AIG – in 1970 – to offer Life and insurance services. The Company was renamed American International Insurance Company Limited (“AIICO”) upon the acquisition of a 60% stake by the Federal Government of Nigeria, and later listed on the Nigerian Stock Exchange in 1990, after which both shareholders – the Federal Government of Nigeria and AIG divested. 1. Life and general insurance are strategic business divisions within AIICO. 2. AIICO Capital Limited – a subsidiary of AIICO providing asset management services for AIICO and 3rd parties. 3. AIICO Multishield Limited – a leading health maintenance organisation. Following the insurance industry's consolidation in 2007, the Company acquired NFI Insurance PLC and Lamda Insurance Company Limited (both cumulatively accounting for less than 30% of AIICO's pre-acquisition gross premiums). The Company subsequently re-certified as both a General Insurance and Life Assurance Company – taking advantage of its legacy, brand, franchise and strong retail distribution network to grow a leading General Insurance business.